Shipping & Returns
Thank you for shopping with us at Minihaha.
All items online (excluding Pre-Order) are readily available at our warehouse and will be packed/dispatched within 1-3 business days. Please note, we do not ship items over the weekend or on public holidays. During busy periods, dispatch may take longer.
You will be notified by email with a tracking number once your order has been dispatched.
For shipping within Australia, we use EParcel via Australia Post.
Standard shipping times are estimated between 3-7 days depending on your location in Australia.
For fast shipping (2-5 days depending on your location in Australia), please select the Express post option.
|Spend between AUD $0 – $99||$9.95|
|Spend over AUD $100||FREE|
All parcels require signature on delivery unless you provide Authority to Leave during checkout, so we recommend you provide an address where you will be during normal business hours. If you are not available to sign for your parcel, the delivery person will leave a calling card to notify you of the delivery attempt and the location from which you can pick up your parcel.
Western Australia/Non Metro locations:
There may be some additional fees to remote/rural areas & Western Australia. If this is the case, you will be notifed via email of these additional charges. If you are not willing to pay the additional charges, you order will be refunded.
For International shipping we use EParcel via Australia Post and TNT.
Please note depending on the destination, some International orders may incur customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. The responsibility which may be imposed will rest with the customer.
Please note that we cannot deliver to PO Boxes, nor can we mark International orders as a gift or lower the value in attempt to reduce any customs fees.
Orders to Russia must be delivered to a business address.
If you are ordering from Brazil, please enter your Tax ID (CPF number) in delivery instructions.
Standard shipping times are estimated between 4-25 days depending on your location.
|Option||New Zealand||Rest of world|
Authority to leave
If you wish for the delivery person to leave the parcel at your nominated address in your absence, please put an authority to leave note with your preferred location in the comments box at checkout.
Please note that in selecting Authority to Leave, we are not responsible for any parcels not received, nor are we responsible for any factors that may affect your parcel while it is left unattended.
If a product is found to be out of stock as we prepare to dispatch your order, you will be notified by email as soon as possible and receive a refund for the unavailable item(s).
If you have purchased items available in stock with pre-ordered items, your order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like the in-stock items to be sent first, please separate your orders.
Please note that the pre order date is an estimated date of arrival. Sometimes we are not able to guarantee that it will arrive at this date.
If you have not received your order within 10-12 business days, please contact us and we will launch an investigation with the responsible delivery service. Please note that we are not responsible for any delays to your order whilst it is in transit.
PART SHIPPED ORDER
In the instance that we are unable to fulfil the entirety of your order, the available items will be dispatched to you as a part-shipment while we investigate your missing item/s.
We will get in touch with you within 1-3 business days to confirm a second shipment for the missing goods (no additional delivery fees will be charged), or alternatively if the item/s are not available we will provide a refund via your original payment method.
Please note: order fulfilment is not guaranteed, and all orders are accepted subject to stock availability.
If you wish to make any changes to your order (e.g. incorrect address or sizing), please contact us as soon as possible at Online@minihaha.com.au or on +61 (0) 3 9832 4832
ORDER AMENDMENTS & CANCELLATION
We aim to process & dispatch your order quickly but understand that sometimes mistakes can happen. If you need to make a change to your order (contact details, items, delivery method, ATL), please contact us within 2 hours of placing your order and we will endevour to do our best to meet your request.
In the case that an incorrect or incomplete address has been supplied, you will need to wait to receive your dispatch email to track your order. Most orders with an incomplete address will be returned to us, and if this occurs we will process a refund less any shipping costs.
Minihaha accepts no responsibility for incorrect details if your order has already been processed, however in this event our normal returns process is available to you.
ONLINE RETURNS & EXCHANGE POLICY
We hope you love your Minihaha purchase however we are happy to offer you a refund or exchange if you have changed your mind or purchased the incorrect size, subject to the following conditions:
- The product must be received by Minihaha within 30 days of the date of delivery. Items returned outside this period will not be accepted.
- The product must be returned in its original condition, unworn, unwashed, and unaltered, with all tags attached.
- Proof of purchase must accompany the returned item.
- Sale items are eligible for exchange only.
- Swimwear must be tried on over underwear. In the interest of hygiene, we may refuse the return of items where it is obvious this has not been done.
- Hair brushes and hosiery cannot be returned due to health and safety reasons.
- No refund for Sale/Promotional items – exchange or credit only within 14 days
Minihaha will not reimburse the original shipping cost or the cost of return postage. However, will send the replacement item/s free of charge. We encourage you to select a return postage option that includes tracking, as we are not responsible for parcels lost in transit.
Any items that do not satisfy the above conditions will not be accepted, and will be returned to the customer at their expense.
Refunds can only be processed to the payment method used at time of purchase. Please allow 1–3 working days for your refund to appear in your account. Orders purchased with a gift card will be refunded with a replacement gift card.
Refunds will be provided if it meets the below guidelines:
- A returned item must be accompanied with proof of purchase and the Returns & Exchange slip provided in your order.
- Item(s) must be unworn, unwashed, unused with all original tags/labels attached.
In-Store Return of an Online Order
Online purchases can be exchanged only within a Minihaha store. No refunds or credit notes will be given in store for any online purchases. Returns must meet the conditions stated above. No returns will be accepted at our outlet store or concession stores.
The quickest and easiest way to make sure you receive your exchange as soon as possible is to place a new order with us online and return your original order for a refund. This process ensures that you receive your new items quickly and avoid the disappointment of missing out on the colour or size of the new product you wish to exchange it for.
RETURNING YOUR PURCHASE
All deliveries come with an online store returns form, or you can download a new form here. To return your item via post, complete the form and send it, along with the item(s) you wish to return, to the following address:
Minihaha Online Returns
11 Carroll Crescent
Glen Iris VIC 3146
Please allow 7 business days from the date your parcel is received by us for your return to be processed and replacement items dispatched. You will receive email notification once your refund or exchange has been processed.
We will provide an exchange or refund on any item exhibiting a manufacturing fault subject to assessment and proof of purchase.
If you believe you have received a faulty item, please contact us at email@example.com or on +61 (0) 3 9832 4832. We will arrange for the item to be returned to us for assessment and, if deemed to be faulty, we will offer you a replacement or refund. Refunds will be processed using the original tender type.
If the item is assessed and not deemed to be faulty, we will return the item to you.